BACKGROUND: The potential of natural language processing tools such as chatbots in learning a second or foreign language has not yet been fully realised (Dale, 2016; Fryer et al., 2019). Language learning occurs through interaction with classmates and teachers, which provides comprehensible input, feedback on output and the opportunity to modify output (Mackey, 2012). Chatbots can serve as an always-on source of interaction. In this study, a chatbot was designed and deployed using Dialog flow Messenger. It acts as a conversational interface for English learners and is available on our website or as a mobile application (app). Language learning is most effective when it is immediate and contextual, so this chatbot not only ‘chats’ but also guides learners to appropriate language study resources. It puts students in control of their learning by answering specific questions (e.g., How do I refer to sources in written texts and oral presentations?, Where can I find IELTS materials?, What is the present perfect?); providing customised learning options; and allowing students to learn at their own level, pace, and at a time of their choosing. This study investigates English language students’ attitudes, beliefs, and perceptions towards using a customised chatbot to enhance language learning.METHODS: Participants consisted of students and teachers (n=4) from a compulsory English for Academic Purposes course at the largest public university in Hong Kong. In this study, the students (n=76) had access to the chatbot for two months. Data on attitudes, beliefs and perceptions regarding the chatbot were collected using a questionnaire and focus groups; transcripts were collected to identify questions put to the chatbot. This mix of methods was chosen to provide rich, detailed, and complex accounts of users’ experiences.RESULTS: Findings from the questionnaire and focus groups are consistent with previous research that reported positive learning experiences with chatbots (Fryer & Carpenter

BACKGROUND: This study introduces the English Language Centre’s Personal Learning Assistant, namely chatbot, an innovative language teaching and study tool for independent and effective language learning. This relatively new and under-researched area of study will, through the use of chatbots, open new and exciting teaching opportunities (Kessler, 2018). Chatbots necessitate communicative exchange, thus enhancing dialogue-based learning (Fryer et al., 2017; Thompson, Gallacher, & Howarth, 2018). In English language acquisition, teachers traditionally adopt a facilitator role. In contrast, chatbots, as conversational agents, provide students with a natural language interface. In many contexts, including English as a second language (ESL) and English as a foreign language (EFL), technology has been developed to assist language learners. However, there is still a need to practice the language with an on-demand ‘conversational partner’ (Kim, 2017), and chatbots can address this requirement (Shawar, 2017; Wang & Petrina, 2013). This study investigates how students perceive the Personal Learning Assistant as a supplement to direct teacher input in language learning.METHODS: Participants consisted of students from a general English course at the largest public university in Hong Kong. The study adopted an exploratory qualitative approach, collecting two types of data in two phases. The first phase, a questionnaire (n=47), provided an overall picture of the research problem and informed the second phase of data collection, which comprised semi structured interviews (n=12) (Ivankova, Creswell, & Stick, 2006). Thematic analysis of the interviews allowed the researcher to interpret participants’ voices and gain a holistic understanding of their views.RESULTS: The questionnaires and semi-structured interviews revealed that participants preferred the chatbot to traditional study methods such as visiting a library or asking a teacher. They benefited from unlimited opportunities to

This article reports on the results of a qualitative interpretive pilot study investigating the role of comic strips on tertiary ESP learners’ motivation and discipline-specific language learning. The participants were 10 third-year students enrolled in two discipline-specific English courses at a university in Hong Kong. The results show that integrating multimodality through comic strips helped to transform the traditional delivery of instruction and also motivated and facilitated learners’ understanding of discipline-specific concepts and vocabulary. Participants also indicated that technology contributed to more student agency and fostered language creativity as they expended more effort in their learning. The findings suggest the need for ESP teachers to explore technology and integrate creativity and multimodality in the delivery of discipline-specific course content. Copyright © 2021 Asian ESP Journal.

This chapter describes a small case study of differentiated instruction and inclusive design practices during a COVID-19-forced migration to online learning at a university in Hong Kong. Fourteen higher education instructors were interviewed, and their responses analyzed thematically. The participants reported that they felt overwhelmed with the workload to consider differentiated instruction initially; their sole focus was on delivering an online teacher-centred class. As they become more confident and familiar with a range of technologies, they started to differentiate instruction. They used student response systems to facilitate learning and focused on engaging learners in smaller groups. Their experiences suggest ways to facilitate differentiated instruction and design inclusive online classes in the higher education sector. Copyright © 2022 Rhona Sharpe, Sue Bennett and Tünde Varga-Atkins.

Despite English being a priority in China and extensive policy changes over the past decades, English language teaching and learning at Chinese tertiary institutions remains insufficient. College English (CE) courses focus on holistic and humanistic education by teaching English for general purposes. However, they are often inefficient and unable to serve university students’ needs. Researchers and practitioners alike call for a transition from CE to English for Academic Purposes (EAP). This study explored pre-service teachers’ perceptions of EAP provision in mainland China through a qualitative, interpretive approach. Sixteen pre-service teachers, who completed their bachelor's education in China and master's education in Hong Kong, participated in semi-structured interviews, sharing their experiences and discussing the challenges and opportunities for EAP to serve as a replacement for or supplement to CE. Thematic analysis revealed complexities comprising current education, the traditional, top-down system, learning styles, status, and lack of professional development opportunities. This paper discusses the challenges of implementing EAP in mainland China in an effort to help policymakers, researchers, and practitioners identify the way out. Copyright © 2022 The Author(s). Published by Elsevier Ltd.

Blended learning pedagogical practices supported by learning management systems have become an important part of higher education curricula. In most cases, these blended curricula are evaluated through multimodal formative assessments. Although assessments can strongly affect student outcomes, research on the topic is limited. In this paper, we adopted a learning analytics approach to explore student engagement with formative assessments and the power of these assessments to predict student outcomes in an English for Academic Purposes courses in a Hong Kong university. The study retrieved the data logs from 7,815 students and used the data to analyze student engagement with the formative assessments. The results suggested that the students put effort into completing the assessments. The degree to which assessments predict learning outcomes depend on students’ level of subject knowledge and their understanding of the relevance of the assessments. This study showed that learning analytics provided reliable evidence for understanding students’ engagement and identifying at-risk students. Therefore, learning analytics research has the potential to inform pedagogical practice. Copyright © 2022 The Author(s).

Synchronous online teaching through video-conferencing software (VCS) has become a common mode of instruction during the COVID-19 pandemic. This mode brings unique challenges for teachers that require specific professional digital competences. One such challenge is conducting formative assessment. Through the use of in-depth interviews with nine Hong Kong university teachers who had taught synchronously online for one semester, this exploratory study explored the challenges of conducting formative assessment during synchronous online lessons and the strategies teachers deploy to conduct formative assessment. The findings indicate that the key difficulties include gathering information on students’ needs, checking students’ understanding, giving individual feedback, and building relationships with students. To address these challenges, the teachers suggested four pedagogical strategies: (1) Combine synchronous with asynchronous approaches; (2) Utilise breakout rooms; (3) Utilise poll functions of the VCS and combine it with other online platforms; and (4) Provide time before or after lessons for informal conversations. The findings suggest that teachers need to develop specific pedagogical strategies to conduct formative assessment. This provides an initial conceptualisation of one important dimension of Professional Digital Competence, teaching using digital technologies, and one aspect of that dimension, how teachers use digital tools and strategies to conduct formative assessment. Copyright © 2022 Informa UK Limited, trading as Taylor & Francis Group.

COVID-19 and the shift to online teaching necessitated a change in approach for English for Academic Purposes (EAP) teachers in preparing their students for university studies. This study explored how EAP instructors coped with and adapted their provision for emergency remote teaching. The study was conducted at an English-medium university in Hong Kong and a qualitative case study approach was adopted. The results revealed two overarching themes of opportunity and challenge. While the sudden shift to online teaching forced innovation and fostered collaborative learning and feedback, teachers experienced difficulties in communicating with students and monitoring their learning. The study voices teacher perspectives in delivering EAP courses online and highlights important implications for the successful delivery of future online EAP provisions. Copyright © 2021 by the authors.

English-medium lectures can be the source of much frustration for students at universities where most learners and lecturers use English as an additional language. Developing listening strategy awareness can help students traverse the difficulties they encounter in lectures. This study reports on the most challenging listening strategies for first-year undergraduates at an English-medium university in Hong Kong. Student reflections, an Academic Listening Strategy Inventory, and interviews were used as data gathering tools. Within a framework of perceptive, cognitive, metacognitive and socio-affective strategies, the most challenging items were technical vocabulary, inferencing and focus. In addition, some less commonly reported challenges were identified which highlight the complexities of academic listening in non-Anglophone English-medium contexts. Copyright © 2020 Asian ESP Journal. All rights reserved.

COVID-19 has forced universities around the world to suspend in-person teaching and adopt emergency remote teaching (ERT). To compensate for the suspension of in-person teaching, many universities mandated that teachers utilise video-conferencing software (VCS) to deliver synchronous online lessons conducted through VCS. This study explored the impact of ERT and the requirement to teach synchronously online through VCS on the motivation of university teachers at a major university in Hong Kong. In-depth interviews were conducted with nine teachers who had completed a full semester of ERT. The findings suggest that the teachers fell into two distinct groups. Teachers in one group (n = 5) seemed to thrive, reporting mainly positive effects of ERT on their motivation, while the others (n = 4) seemed to be just surviving, reported mainly negative effects. For members of the “thriving” group, the semester reinvigorated their teaching and provided them with new skills; members of the “surviving” group, by contrast, questioned their ability to teach, found it hard to build a rapport with learners, felt isolated, and struggled to find job satisfaction. The study concludes with a discussion of measures that could help university teachers to maintain their motivation during online instruction. Copyright © 2021 De La Salle University.