Journal Articles
Intelligent counseling system: A 24 x 7 academic advisor
- Intelligent counseling system: A 24 x 7 academic advisor
- EDUCAUSE Quarterly, 33(4), 2010
- Educause
- 2010
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- Hong Kong
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- 1997.7 onwards
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- Post-Secondary Education
- Universities are increasingly looking into self-service systems with intelligent digital agents to supplement or replace labor-intensive services, such as academic counseling. The Open University of Hong Kong has developed an intelligent online system that instantly responds to enquiries about career development, learning modes, program/course choices, study plans, and graduation checks. The intelligent counseling system (the i-Counseling System) was developed under the Center for Innovation initiative funded by the Hong Kong Government in order to provide an effective 24 x 7 academic counseling service to help prospective and current students plan their studies. The online system uses an animated character with multilingual, text-to-speech, and natural language capabilities as a front end for sophisticated search and information retrieval. In this article, the authors describe the design concepts and features of the i-Counseling System. [Copyright of EDUCAUSE Quarterly is the property of EDUCAUSE.Access via Directory of Open Access Journals: http://www.educause.edu/eq]
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- English
- Journal Articles
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- 15285324
- https://bibliography.lib.eduhk.hk/en/bibs/861f7239
- 2011-03-24
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