This study aimed to examine university students’ perceptions of teacher care overall and in the three constructs of pedagogical care, holistic care and relational care, to consider their inclusion in quality enhancement models. Quantitative research using self-administrated online survey was conducted with undergraduates in Hong Kong, Macau, Republic of Fiji, Taiwan and the United Kingdom. Based on the descriptive and paired-sample t -test analyses, empirical results have shown that university students perceived teacher care as important. They ascribed the highest importance to relational care, followed by pedagogical care and holistic care. This research advocates recognising the importance of teacher care in university education and integrating it into higher education pedagogy. This article proposes a caring quality mechanism for enhancing teaching quality, to address the inadequacy of the audit-focused quality system. © 2022 Informa UK Limited.

This article seeks to spark a dialectic discussion on the establishment of a set of professional competencies for quality assurance practitioners who serve in external quality assurance agencies in higher education. Such a need is identified due to the shortage of relevant and sufficient coverage in the quality assurance literature. To substantiate the need, the concepts of professionalism and profession, and how these concepts are linked to the quality assurance in higher education sector, are carefully examined through a desk-top research study. References are drawn from the experiences in several other occupations. The result reveals that the development of the essential competencies for external quality assurance practitioners in higher education is valuable and essential and it will be useful for the practitioners to transform themselves into a profession in the long run.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/13538322.2015.1051795]

A Chinese translation of the 100-item Inventory of Learning Styles (ILS) is shortened as a 60-item instrument (which comprises 20 three-item scales) by removal of items that make the least contribution to the ILS scales from both alpha value and factor loading perspectives. The reliability and validation for administering the resultant 60-item ILS in the context of Hong Kong post-secondary education were assessed via analysis and re-analysis of results collected from two studies. The first study involved 1572 students enrolled in different kinds of post-secondary programmes in 2005; the second study involved 206 students enrolled in a special one-year, post-secondary programme in 2010. The internal consistency of most of the scales in the 60-item ILS was found to be good or satisfactory, except for three scales for which a need for further investigation or refinement is indicated. The exploratory factor analyses conducted in the two studies found factor patterns that closely resembled each other, with defining features comprising an active meaning-directed learning pattern that is mixed with reproduction-directed elements, an undirected learning pattern and different versions of a passive idealistic learning pattern. Overall, the current research provides qualified support for the reliability and validity of the shortened ILS for application in the context of Hong Kong post-secondary education.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/13538322.2013.852707]

A Chinese translation of the Inventory of Learning Styles (ILS), a quantitative instrument employed mainly in Western higher education contexts for collecting students' feedback on their learning patterns (in the form of students' processing strategies, regulation strategies, learning orientations and conceptions of learning), was adapted and validated for application in the new response-context of Hong Kong post-secondary education via a large student sample. The reliabilities of the adapted ILS scales, as reflected by Cronbach's coefficient alphas, were found to be generally satisfactory. From an exploratory factor analysis conducted on the adapted ILS scales, four factors were identified that resemble the relevant features of the factor structure reported in a study in an Indonesian response-context. Overall, the present study provides qualified support for the reliability and validity of the adapted ILS for application in the context of Hong Kong post-secondary education.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/13538322.2010.506717]

Prompted by an increasing concern for quality in higher education in Hong Kong, a study was conducted at Lingnan University, a small liberal arts institution, to measure the influence of university education on students' academic, social and personal growth. The purpose of the study is to assess if value has been added to students as a result of their university experience and the kind of education they received. The empirical investigation adopts an approach of assessing quality of university education using data collected from individual students about their subjective experiences during the university years and their perceptions of the value of the educational experience.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/1353832042000299531]

There are many forms of information and feedback collected from students in Hong Kong. Most of these tend to concentrate on one particular aspect of the student experience. 'Evaluating the Student Experience Project (ESEP)' is a Hong Kong-wide initiative aiming to develop ways of evaluating students' experience, including the 'total student experience'. This paper discusses one of the projects funded through ESEP, a study at City University of Hong Kong exploring the expectations and experiences of first-year students. The project is designed to collect information from the student perspective to help management plan improvements. Feedback from students is analysed and then reported in a way that is accessible and that identifies areas for potential action. The internet has been used as a medium for questionnaire completion. This first-year project aims to involve students in the feedback process, including the use of focus group discussions prior to questionnaire design. This approach to collecting student feedback will be adopted across the university and potentially in other Hong Kong tertiary education institutions.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/13538320050001081]

Issues relating to the introduction of accreditation and a regulatory framework in Hong Kong for sub-degree and vocational courses, which encompasses both public and private funded institutions, are examined. This is a milestone development that seeks to introduce comprehensive quality assurance and consistency in standard and nomenclature for sub-degree and vocational education. The development also entails issues of the articulation of sub-degree and degree qualifications and the transfer between academic and vocational or professional qualifications. On a broader perspective, the paper discusses the implications of two types of quality assurance initiatives: the government-directed and the voluntary initiatives, which co-exist in the current development in Hong Kong. Finally, on the regional and international perspective, the paper examines the implications for foreign qualifications including qualifications awarded through offshore delivery in Hong Kong.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/1353832242000195842]

Beginning in 1995, the Hong Kong University Grants Committee (UGC) embarked on a programme of Teaching and Learning Quality Process Reviews (TLQPRs) to gauge institutional commitment to assuring and improving educational quality. While rooted in academic audit principles, the reviews covered more aspects of education quality work than was typical in earlier audit implementations elsewhere. The paper describes the dynamics of the TLQPR process, presents examples of good and bad practices unearthed during the site visits, and reports on an external consultant's ex-post review of the exercise. It concludes by discussing lessons learned from the TLQPR experience and the way forward toward a second round of reviews.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/13538320120045067]

As growing numbers of countries adopt market-oriented policies for steering higher education, there is increasing interest in accountability mechanisms that improve the capacity of colleges and universities to independently assure the quality of their academic degrees and student learning. Academic audit, first developed in the UK and subsequently adapted to countries such as Sweden, New Zealand and Hong Kong, offers such an approach. What problems have these countries encountered in implementing academic audits with regard to: the focus of audits; the selection and training of audit teams; the nature of audit self-studies; the conduct of audit visits; audit reports; and audit follow-up and enhancement activities? This paper reviews the lessons learned from these early experiments with academic audit and suggests guidelines for the design and implementation of effective audit processes.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/13538320020005945]

The 'Teaching and Learning Quality Process Review' (TLQPR) recently completed in Hong Kong had an emphasis on education quality work. This paper analyses how, from the perspective of academic staff in one university in Hong Kong, the good intentions embedded in that idea are enhanced or subverted by the broader 'quality system' setting in which staff operate. A 'critical incident' survey suggested that useful changes would involve the following. First, focus on a 'lean' philosophy and an associated examination of the extent to which (essentially administrative) system requirements are 'adding value' to the fundamental aims of achieving quality in teaching and learning outcomes. Second, build adaptability into the system by giving staff the maximum flexibility to translate a minimal set of overall requirements into activities. Third, tolerate staff and groups who 'break rules' in rational and well-intended ways to optimise intended outcomes. Fourth, develop a culture of trust between staff and management.
[Copyright of Quality in Higher Education is the property of Routledge. Full article may be available at the publisher's website:
http://dx.doi.org/10.1080/13538320500074899]