This paper proposes an initial model for the care and support of primary school children coping with family situations and family changes. The model is built on existing counselling literature, incorporating the perceptions of teachers, children and parents on their needs for support and a small empirical study by the author on teachers' perceptions of the roles and functions of the personnel involved in supporting children in changing familial situations. In proposing the model for schools the author argues for the need for a multi-systemic approach which emphasises involving home-school cooperation and acknowledging the unique 'East meets West' hybrid context in Hong Kong. The use of the model in relation to teacher education, counselling practice and research is discussed. Implications of this model for other locales having similar hybrid contexts, particularly a mix with a Chinese cultural heritage, are also discussed. [Copyright of Pastoral Care in Education is the property of Routledge. Full article may be available at the publisher's website: http://dx.doi.org/10.1080/02643940802472221]