Intelligent counseling system: A 24 x 7 academic advisor

Intelligent counseling system: A 24 x 7 academic advisor

• Leung, Chun Ming Open University of Hong Kong 
• Tsang, Eva Yuen Mei Open University of Hong Kong
• Lam, Franklin S. S. Open University of Hong Kong
• Pang, Dominic Che Wai Open University of Hong Kong

EDUCAUSE Quarterly, 33(4), 2010

Educause

2010

• N Students & Student Services
  • NK Other Student Services
• F Learning & Teaching
  • FD Application of Communicative Media, IT in Learning & Teaching

Counseling Services Learning Modalities Natural Language Processing Online Systems Barriers Computer System Design Fundamental Concepts Technology Uses in Education Student Personnel Services Academic Advising Robotics Artificial Intelligence

• Hong Kong

• 1997.7 onwards

• Post-Secondary Education

Universities are increasingly looking into self-service systems with intelligent digital agents to supplement or replace labor-intensive services, such as academic counseling. The Open University of Hong Kong has developed an intelligent online system that instantly responds to enquiries about career development, learning modes, program/course choices, study plans, and graduation checks. The intelligent counseling system (the i-Counseling System) was developed under the Center for Innovation initiative funded by the Hong Kong Government in order to provide an effective 24 x 7 academic counseling service to help prospective and current students plan their studies. The online system uses an animated character with multilingual, text-to-speech, and natural language capabilities as a front end for sophisticated search and information retrieval. In this article, the authors describe the design concepts and features of the i-Counseling System.
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• English

Journal Articles

• 15285324

https://bibliography.lib.eduhk.hk/bibs/861f7239

2011-03-24