The COVID-19 pandemic has brought about an unprecedented challenge to global education. It has changed how many of us, especially our children, learn and gain valuable insights into parenting needs concerning online learning, and digital literacy is more important than ever. However, the digital divide and educational equity have been sharpened amidst the ongoing pandemic; people without access to Information and Communications Technologies are even more disadvantaged than before. In Hong Kong, remote learning has increased exponentially since the outbreak in early 2020, and it has been continued under the “new normal”- which students and educators need to manage and integrate technology into their everyday teaching and learning cycle. When it is specifically essential to ensure equal and inclusive access to remote learning for students, parental involvement should arouse more prominent attention. The emerging problem has been shifting from the opportunity of access to technology to digitally illiterate parents. Hence, this paper will discuss the long-lasting issue between the digital divide and education inequality in Hong Kong, and recommend bridging the digital divide should focus more on nurturing parental digital citizenship and literacy so they can appropriately facilitate the co-learning process with their children in this “new normal” era effectively. Copyright © 2023 The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.