This study explores critical incidents regarding differing cultures-of-use in telecollaboration against the backdrop of Hong Kong and German teacher education contexts. The rationale for the exchange was to model technology use and task design with the ultimate goal of internationalizing teacher education and supporting global citizenship. Participants in this project are 58 English majors in a graduate-level sociolinguistics course at a public research institution in Hong Kong and 15 EFL student teachers in a language teaching and new media elective course at a public education university in Germany. Using social media tools for interaction such as Facebook, Skype, WeChat, and WhatsApp, 11 telecollaborative teams engaged in three sequential tasks: (a) engaging in topical exchanges using Facebook, (b) writing a literature review in Google Docs, and (c) making recommendations on team websites using Wix. Research questions focus on critical incidents identified by participants during these tasks, particularly in relation to tool engagement. Data triangulation includes reflections, surveys, and online interactions. Findings indicate that the majority of Hong Kong teams cite low experience with certain tools, unfamiliarity with alternative tools (e.g., WeChat), and differences in tool access and use as constraints in achieving effective communication. Implications address sensitizing participants to their partners' tool socialization through implementing the critical incident technique.
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Reflection has long been used as a professional development tool in teacher education. However, researchers have criticised that reflection is a loosely defined term and that there is little agreement on how reflection should be conducted. To achieve a more systematic application, a critical incident framework is proposed in this study and used as a reflective tool in a workshop with in-service teachers in Hong Kong. This small-scale study is based on the stories of critical incidents, journal entries and follow-up interviews provided by a sample of Hong Kong teachers. The results show that after being given the opportunity to reflect on their practices with a small community of peers, the participants showed more engaging participation in professional development and became more mindful of their ability to learn from personal experience. Moreover, after practising reflection, the teachers engaged in self-cure and used the knowledge of their previous experiences to effect changes in their classroom practices. Copyright © 2018 Informa UK Limited, trading as Taylor & Francis Group.